Privacy Policy

This Privacy Policy explains how Cardus AI handles information when you visit this website or use our services.

Information We Handle

Cardus AI works primarily with qualitative research data such as interviews and narratives. Project owners are responsible for deciding which information is uploaded or collected.

Interview content does not need to include direct personal identifiers. If personal data is included, the project owner is responsible for obtaining appropriate consent or other legal basis under applicable law.

Data structure and flow

Collection

Data may be collected through AI-conducted interviews supported by LLMs (such as Gemini, via API) or through manual upload of interview transcripts and audio by users.

Storage

We use Firebase (Firestore and Firestorage) for secure storage and Pinecone for vector storage of embeddings. Data is not used for training or fine-tuning any model.

Security and access

Access is controlled via Firebase authentication and permission controls that ensure only authorized users can view the data. No external third party has access to the stored data.

Processing

Interviews are processed by LLMs via API (currently Gemini) only in the context of project analysis and according to users' needs. The platform offers features that allow users to anonymize any personal data that may have been collected.

Data deletion

At the end of a project, project owners can permanently delete everything that has been collected.

We do not keep backups of data after a project is closed, except when explicitly requested by the user for a defined retention period.

Usage Data and Cookies

We may collect basic technical information (such as browser type, pages visited, and general usage patterns) to improve the website and our services.

Data Security

We use reasonable technical and organizational measures to protect data processed through Cardus AI. However, no system is completely secure, and we encourage customers to avoid including more personal information than is necessary for their research goals.

This Privacy Policy is a high-level description of our practices and may be updated over time. For detailed information governing a specific project or contract, please refer to the documentation provided by Cardus.